Ebay user : Dalap & Remotesupermarket

We offer a tremendous amount of information for folks in a big effort to help them understand the item
they are looking at purchasing.  This covers a lot of ground from pre-purchase tips, to programming,
and much more.  Many items we sell are pre-owned and therefore will exhibit signs of use.  This is
disclosed right up front and is readily apparent in each auction.  Please read the wealth of information
we offer to all potential buyers of keyless remotes whether  you purchase from us or another vendor.

Ebay User: Dalap 

This gentleman bought a  USED jaguar remote.  He received it very quickly.  He then proceeded to complain
about less than 1/4" of paint that was partially worn off of button that is used to flip out the key on an item described
clearly as used.  He came to our store wanting initially to replace the unit. He basically wanted a new unit for
the price of a used keyless remote which we indicated we could not do. We had no more used units ready to go
at the time.  He completely flipped out, cursing and making a big scene.  His suggestion that it was going to take 50
minutes to issue a refund is a complete farse.  We told him it would take a few minutes to process, and he
was extremely impatient.   At the same time, he reached OVER the counter lunging for the item that he was
returning for refund causing our register person to believe he was attempting to steal the product back.  This
was the perception of our employee, and what the video showed.  His vindictive attempt here to change and
alter the facts does not alter his demeanor and behavior which was completely out of line at the time.