Before I start I would like to make one thing clear.... I am only a occasional Seller...I can't imagine how ebay is making it's regular sellers feel.
and I HAVE NEVER EVER BEEN A NON PAYING BIDDER, I DON'T think that there is ANY excuse for non-payment.
this is how ebay treats it's seller's........ (my comments are in bold)
I recently wrote to eBay that I was having alot of issues with non-paying bidders....why can't I leave negative feedback for non-paying bidders......(obviously there should be some kind of *count* made public for ebay users that do not pay, so that seller's have ***something*** to evaluate potential bidders. Instead ebay has left us with NOTHING.
I always give Unpaid item strikes to non-paying bidders....but there is no real punishment....ooooh the deadbeat may get suspended for 2 weeks after a whole bunch of unpaid item strikes....but who cares, they will just open a different account and continue to be a hassle to sellers.
Ebay responded: Thank you for writing eBay in regard to your concern about not being
able to leave negative feedback to a non-paying buyer.
Although sellers cannot leave negative feedback for buyers, as per
recent feedback changes, what could have been done is to report
violation of a buyer using Unpaid Item process and the seller reporting
hub which ever is applicable. (this does nothing except give you a final value CREDIT, of which takes over 2 weeks and it's a credit...(after you already pay it) ebay does not give an actual refund) AND this takes up to AT LEAST 2 weeks to get your credit.
Also seller may use the enhanced seller reporting hub (can anybody find this?) to report
policy violation of buyers, similar with Unpaid Item cases, buyers may
also loose feedback privileges if the buyer get suspended for policy
violation. (they only have to *respond* to the unpaid item in order to leave feedback....even if they only say "I'm not paying for this" thru the dispute...then they are free to leave you neg feedback...because they CAN))
Allow me to have a moment of your time to explain to you why eBay
decided to change the feedback policy. eBay does not have an infinite
pool of buyers. (by the way...I AM a regular BUYER & only an Occasional seller) Buyers are considered customers and so it is expected
that they should be satisfied. (seller's PAY EBAY....so aren't WE also considered CUSTOMERS??)
The goal is to encourage more buying activities on the site which would
benefit our sellers. With the new policy, we've considered both buyers
and sellers safety and still encouraging increased trade on the site. (Seller's ARE ebay....without seller's....Ebay is GONE!!! Don't they realize this??.....How stupid.... so far all they are doing is screwing sellers, not encouraging them!!)
We do acknowledge your insight regarding the new policy. However,
because of its transparency, the old system made some members reluctant
to hold others accountable. For example, buyers feared retaliatory
Feedback from sellers if they left a deserved negative rating. With the
changes in the feedback system, buyers will be able to more accurately
assess sellers. (this goes both ways.....if a seller has a horrible buyer...they also had this issue)
After careful consideration, we determined that the old Feedback system
was not providing an accurate assessment of how trustworthy a seller is; (WHAT ABOUT HOW TRUST WORTHY A BUYER IS???)
buyers need this information to be confident sending money to a
stranger. (seller's need to be confident in their bidders ALSO!!!)
Therefore, we've made a number of changes to eBay's Feedback system
which will improve accuracy and accountability. (NOT!!) These changes should
help to differentiate and reward sellers who provide a positive buying
experience on eBay. (REWARDS??? ALOT OF blah blah BULLSH** to try to Hush Sellers into Dealing with it.... The so called rewards don't add up to much, at least not for occasional sellers...ARE POWER SELLER REWARDS ANY BETTER?? LET ME KNOW :)
To strike a balance with the new policy put into place, eBay added
additional policies to safeguard our valued sellers. For instance,
sellers can use seller reporting hub (anybody find this yet?) to report policy violation, the
Unpaid Item process and sellers may use the Buyer Requirement enhanced
feature to be ascertain that sellers are comfortable with the buyers who
will eventually bid or buy from their listing(s). (the buyer requirements are not specific enough to help a seller)
Here are some changes we've made to ensure accountability for buyers:
- Sellers may use the seller hub to report a policy violation of a
buyer. Buyers with too many violations become suspended losing their
Feedback privileges. ( A MILLION VIOLATIONS LATER *ok so I may have exagerated with a million....but close)
To report policy violation, please go to:
http://pages.ebay.com/help/sell/report_problem.html
- Limiting buyers who does not pay for the item from participating in
the feedback process. (only IF they don't respond thru the unpaid item dispute)
If the buyer failed to pay for the item *****and *****did not respond to the
dispute console or if the buyer happens to respond but did not call poor
seller performance, problem with the item, the feedback will be removed
after further investigation.
- Policy violation
If a buyer shows patterns of abuse or is suspended for policy violation
(includes proactive report from sellers), all the feedback left for a
seller will be removed automatically. This is one way of removing the
ability of an abusive buyer from participating in the feedback forum. (like I said.....ALOT of violations later...)
I encourage you to consider applying buyer requirements to your listings
to make sure you are comfortable with your transaction partners. We've
enhanced the buyer requirements feature so you can now prevent or limit
buyers who had a recent unpaid item strike or eBay policy violation, or
if they aren't ID verified for your safety. (but ebay does not allow me to make my own requirements...what they allow does not do much of anything)
To add buyer requirement, please open a new browser and paste this link:
http://pages.ebay.com/help/sell/buyer-requirements.html
Please note that eBay is presently looking in ways to improve the
Feedback system. (PLEASE DO!!!!) Many of these steps, it may take some time to implement
but it is a good thing to know that all eBay policies and changes are
meant for improved member experience and are the result of eBay members'
comments and feedback on the site.
Your comments and suggestions are important to us. (Obviously NOT....thanks ebay for the *canned answer*) If you would like to
suggest changes to the new Feedback policy, I encourage you to visit:
http://pages.ebay.com/help/newtoebay/suggest.html
It is my pleasure to assist you. (REALLY? was I assisted??) Thank you for choosing eBay.
Sincerely, ( I contacted them again to explain further...but I was ignored)
eBay Customer Support
______________________________
eBay
Your Personal Trading Community (tm)
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Please feel welcome to share your questions and comments to my questions and comments.....THANKS FOR READING MY RANT!!
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