Please share your thoughts about the DSR system that seems to be totally unfair to Sellers. For example, Buyers can leave low DSR's for any reason and the Seller has no recourse to appeal for a reversal. eBay's policy basically allows the Buyer to leave any kind of DSR (deserved or not) and to eBay a Buyer's word is the truth no matter what. I have actually received feedback from a buyer that said "part was damaged" when the description in the listing said the part was damaged. When I called him and asked him about the feedback, he said he didn't even read the listing information so he didn't realize he was buying a damaged part. He admitted to leaving a low DSR for "item as described" but eBay doesn't care. Their sage advice to me was that the average buyer only spends 9 seconds reading a listing and so its up to me as a Seller to make sure the Buyer gets the total message in 9 seconds. They do not and will not review this type of obvious abuse by a Buyer. eBay believes a Buyer is always right under these circumstances even if they are too lazy or too uneducated to read the details or any disclaimers in a Sellers listing.
I have 100% Feedback but lost my Top Seller discount because of a couple of Buyers who didn't take the time to read my listing. I don't mind that so much as the fact that eBay provides no forum for a Seller to make his/her case with regard to DSR's. That's like a judge in the courtroom only allowing the Prosecution to provide its side of the story and telling the poor defendant that they are not allowed to offer any rebuttal. Its just un-American!