One of the most common problems I see on the boards is a seller who changes their email address & forgets to change it on the Sell Your Item form (SYI) listing or they are a new seller who enters the wrong email address in the SYI. You should never remove an old email address from your PayPal Profile until you know for sure that you changed it everywhere, even if you will not have access to the email address any longer. You can have up to 8 email addresses in your PayPal Profile at one time.
When you are listing your item on eBay using the Sell Your Item form (Customized option) , you need to change the email address in this section:
Once you create an auction from scratch using the "Sell" button at the top of the eBay Homepage and manually change the email address your future auctions listed from scratch will have the new email address in them.
If you use Sell Similar or Relist to list items from auctions had the old email address in the SYI that did not sell or want to use the same template, you need to manually update the email address for those auctions.
What if I did not change the email address & my payments are Unclaimed on the buyers side & Pending in My eBay? Or if you are new and received a payment but the money is not in your PayPal account?
1st do this: Go to the closed auction & in the header of the auction, click on the Relist option like shown here:
You are not relisting anything, just looking. Go to the section where the credit card logo's are, what is the email address in the box? Is it correct? Click on the X to close the window once you know the answer, nothing has been listed.
If you still have access to the email account, add it back to your PayPal Profile as a secondary email address. The funds will appear once you complete the confirming of the email address.
PayPal.com > Login > Click on the Profile subtab > Click on the Email link > Add & Confirm the email address.
If you do not have access to the email account any longer or you entered the wrong email address to begin with and cannot create the email address, the buyers will have to Cancel their payment on the PayPal site. If the buyer does not cancel their payment, it will sit Unclaimed for 30 days then be refunded by PayPal.
You can send the buyer an invoice from the PayPal site like this -
1. Click the Request Money tab.
2. Click the Create a Money Request subtab.
3. Enter the required information.
4. Click Continue.
5. Review the information and click Request Money.
Mark the payment as an eBay item for the Payment Type.
Buyers are not required to pay a different email address other than the one associated/linked with the eBay listing, and can report a seller for Non-Performance to eBay. Marking the item as an eBay item also ensures the buyer has PayPal Buyer Protection, the buyer might be more willing to pay again & it needs to be marked properly.
If the buyer wants to pay for the item from their PayPal account, the buyer can click on the Send Money tab > Send Money Online subtab
The buyer needs to mark the payment as an eBay item and a box appears asking for their eBay ID name and the auction/item number.
eBay's Bulk Editing feature will allow you to revise eBay store auctions in bulk to change the email address in your auctions so if you have hundreds to revise you need to use this feature. It's at the top of the eBay Seller Central Discussion Board in a stickied thread .
If you are using the 'Keep it Simple' option for the Sell Your Item form, the section for the email address looks like this:
I have seen some on the boards say they can't change it in the 'Keep it Simple' section, if this happens to you, then go back to the Sell tab at the top of the eBay page when listing your first item with the new email address and select the 'Customize your listing' option. The screen looks like this:
You must submit an auction with the new email address for it to *stick*.
What if I entered the wrong email address (typo) on the SYI?
Example your email address is seller1234@anyispdotcom and your email address is really seller12345@ anyispdotcom try creating the email address that is wrong to see if someone owns that email account. If it is not taken, create it & add it to your PayPal profile as a secondary email address once you confirm the email address, the funds will show up in your PayPal account. Leave the email address there, you can have up to 8 on file at once, just leave your correct email address as your primary email address.
If the typo is in the second part of the email address after the @ symbol then the buyers will have to cancel their payments & pay again using the instructions above.
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