This information is provided for all of us who have bought an item on ebay.
I won an auction for a pair of running shoes. ($74.00 + $9.00 shipping and Handling = $83.00 total) from a Seller who sent me the wrong size. They were 1/2 inch too large.
new Nike Air Rift yellow olive/pollen 10 (This item is very popular with the movie stars of Hollywood, California)
I had to pay the full amount in order to ship them back to Texas as stated in his auction at the very bottom. I had no problem with shipping the shoes back. I did so with the United States Post Office using "Priority Mail".
Be sure to read all of the fine print of a auction. He stated on the bottom of the auction in font size 1 that the buyer had to pay for all return shipping charges.
I emailed him asking for a refund.
I waited, waited and waited. I filed a Paypal claim only to be told that I was too late.
Paypal a ebay Company told me that the time limit to file a claim had expired!
Claims must be filed within 30 days.
Upon checking his feedback profile, the latest three negative comments mentioned were:
Immediate payment, item never shipped. Extremely poor seller.
never heard from him after I paid!
I pulled his contact information via ebay, called his cell number which was not in service.
I emailed ebay with this information that his number was not in service.
I received a email out of the blue from him stating that his number was in service.
I called him in Texas. He told me to expect a refund of $74.00 in my Paypal account.
Another month went by!
Did I give up? No.
I filed a case with the Internet Crime Complaint Center and since the United States Postal Service was utilized, I filed a case with the Unites States Postal Police.
I called his cell number and left a message stating that he left me no choice. I wanted my refund.
I finally recieved a full refund of $74.00 into my Paypal account from him.
The bottom line is that it took me 90 days to bring closure to the entire episode. As a Seller, I try my best to ship out the same day of payment or at least the next day with Delivery Confirmation and a follow up email.
As Buyer, you must protect yourself. If you do not receive a item in 10 days, do not wait. The policy now is that you can open a dispute between 10 and 60 days. If you paid with a credit card you can dispute the charges with your credit card company and show proof you mailed the item back. So that is all buyers need to do is pay with a credit card and use paypal.
Follow through. Contact your Seller to find out what is going on instead of waiting. Learn from my example.
If you have found the information helpful in my Guide, please rate it with a yes vote.