Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh (2010, Unabridged, Compact Disc)

Synopsis
The founder and CEO of Zappos, the amazingly successful online shoe store, explains the secrets behind his company's success, especially the importance he places on living the company's core values, many of which are designed to better the lives of his workers. Tony Hsieh explains why his approach to business can be a model for other companies to follow.

Key Details
Author:	Tony Hsieh
Language:	English
Publisher:	Hachette Audio
Format:	Audio
ISBN-10:	1607882302
ISBN-13:	9781607882305

Additional Details
Edition Description:	Unabridged

Size
Thickness:	1.5 in
Weight:	9.6 oz

Publisher's Note
In his first book, Tony Hsieh - the hip, iconoclastic, and widely-admired CEO of Zappos, the online shoe retailer - - explains how he created a corporate culture with a commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. He details many of the unique practices at Zappos, such as their philosophy of allocating marketing money into the customer experience, the importance of Zappos's Core Values ("Deliver WOW through Service"), and the reason why Zappos's number one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work, proving that creating happiness and record results go hand-in-hand.

The CEO of the successful online shoe retailer Zappos explains how he used the science of happiness to deliver contentment to his employees, customers, investors and vendors; how this led to stellar sales; and how his principles can be applied to other companies and entrepreneurs. Simultaneous.