General Eligibility

Your vehicle purchase is eligible for VPP if all of the following criteria are met (collectively “Eligible Vehicle”):
  • A minimum purchase price of more than $100 for a vehicle that you won or purchased on eBay.ca, cafr.ebay.ca, ebay.com or an eBay mobile application.
  • Reimbursement request submitted to eBay no later than 45 days after the listing end date.
  • No previous VPP reimbursement requests within 180 days.
  • The buyer, the seller, the vehicle (on the purchase date), and the financial institutions making and receiving the payment are all located in the U.S. or Canada.
  • Documentation is provided for all purchase payments and/or estimates for repair, related to your reimbursement request within 14 days of your reimbursement request.
  • You comply with the filing deadline and respond timely to any requests from the VPP Administrator (regardless of any shipping delays you experience).
  • Your request is not for “damage” on a vehicle that is 10 years old or older (based on model year).
  • Your request is NOT for “damage” on a vehicle whose listing shows the status of the title of the vehicle as anything other than “clear”.

Covered by VPP

If you have an Eligible Vehicle, you may submit a VPP request in the following situations:
  1. Refundable deposits or full payment of your vehicle but you never receive the vehicle.
  2. You pay for a vehicle and receive it, but you suffer a loss because:
    1. A law enforcement agency determines the vehicle to have been stolen prior to your purchase.
    2. The vehicle has an undisclosed or unknown lien against its title.
    3. The vehicle make, model or year is different than described in the seller's listing at the time you placed your bid or offer (VPP does not cover incorrect vehicle's sub-model, trim packages or special editions descriptions).
    4. You did not receive a title from the seller (and a title is required by both your state and the seller's state) and it's not possible to obtain a title from the appropriate DMV.
    5. The vehicle had a title with one of the following undisclosed brands (salvage, rebuilt/rebuildable, unrebuildable, reconstructed, scrapped/destroyed, junk, lemon, manufacturer buyback or flood/water damage) at the time of the end of the listing. (This protection is not available for vehicles listed in the Dune Buggy, Race Car or Trailer categories.)
    6. The vehicle is less than 20 years old and has more than a 5,000 mile odometer discrepancy from the mileage stated in the seller's listing. (This protection is only available for vehicles listed in the Car & Truck and RV & Camper categories.)
    7. The vehicle is less than 10 years old (based on model year) and has undisclosed damage to the (a) combustion engine, (b) transmission, and/or (c) body/frame (each a "qualifying component") and is not a vehicle listed in the Race Car or Aircraft categories and is not subject to a recall for the type of undisclosdamage. The cost of repair to each qualifying component must exceed the following amount depending on the category of the vehicle:
      1. For vehicles listed in the Bus, Commercial Truck, and RV & Camper categories: $1,500.
      2. For vehicles listed in the Boat category: $1,500 to repair undisclosed damage to each of the engine or the hull.
      3. For all other Motors categories: $1,000.

Not Covered by VPP

Even if you have an Eligible Vehicle, the following situations are not covered by VPP:
  1. Related to the vehicle’s condition:
    1. Regular maintenance and fluid levels
    2. Normal wear and tear, including but not limited to belts, hoses, tires, brakes, bushings, joints, spark plugs and wires, interior features, minor dents, paint chips and scratches.
    3. Damage to any component (other than the combustion engine, transmission, and/or body/frame), including but not limited to the vehicle's interior, exhaust, air conditioner, electrical (including the battery or other electrical components of a hybrid or electric car's engine), suspension, cooling system, turbo charger, fuel system, differential, clutch/torque converter, and/or pollution control devices.
    4. Damage incurred after purchase, including during shipping or otherwise after purchase.
    5. Cosmetic damage (such as paint or external surface rust)
    6. Unverifiable damage
    7. Ancillary losses such as punitive damages, lost profits, loss of work, travel expenses, or restocking costs.
  2. Title / ownership issues
    1. Misstatements about the type of title brand or failure to receive a certificate of title for vehicles with listings noting anything other than "clear" title.
    2. Receiving a title that is not signed, is improperly assigned, or receiving a title but not being able to register the vehicle.
    3. Losses based on a vehicle classified as "theft recovery" or "previously stolen" but recovered by a law enforcement agency prior to being listed on eBay.
  3. Other issues
    1. Refunds of deposits for listings where the deposit is classified as “non-refundable”.
    2. Buyer’s remorse
    3. Any damage or listing discrepancies that were disclosed to you prior to taking possession of the vehicle.
    4. Any damage that could have been discovered upon a reasonable inspection before you paid for and picked up the vehicle in person.
    5. Any damage that does not impact the safety or operability of the vehicle.
    6. Repairs or alterations made by you to the vehicle without the prior written consent of the VPP Administrator.
    7. Inspection costs, warranty fees, taxes paid, or any other fees or expenses that are not expressly covered under these Terms and Conditions.
    8. Transactions occurring off-eBay or on any other website

Reimbursement

Reimbursements for Eligible Vehicles meeting the coverage criteria are capped at the eBay listing purchase price for the vehicle (not to exceed $100,000 for purchases on or after September 1, 2016 and not to exceed $50,000 for purchases before September 1, 2016).


Most ancillary fees you paid with your purchase are excluded. However, if you qualify for a reimbursement and the VPP Administrator takes possession of the vehicle or the vehicle is returned to the seller, you will be reimbursed for original shipping fees up to a maximum of $800, provided that you originally used a licensed shipper to transport the vehicle from the seller to you.


Reimbursement Process
  1. Contact the seller first to try to resolve the issue. Many reimbursement requests are misunderstandings between the buyer and seller.
  2. If you can’t resolve the issue with the seller, submit a reimbursement request to eBay no later than 45 days after the listing end date. Click here for exceptions to the 45 day requirement.
  3. eBay and the VPP Administrator reviews your request and will ask for additional details about your request and to discuss the appropriate next steps.
  4. The VPP Administrator determine 1) whether your purchase is an Eligible Vehicle, 2) whether you have suffered a loss that is reimbursable by the VPP Program, and 3) the reimbursement amount.
  5. Do NOT make any changes or repairs to the vehicle without the VPP Administrator’s prior written consent. Doing so will void your eligibility for VPP reimbursement.

Reimbursement Determination
  • If you pay for the vehicle, but don't receive it, you will receive your eBay listing purchase price amount paid, up to the caps set forth herein.
  • If you pay for the vehicle, but after taking possession discover that there is an undisclosed lien against the title, you will receive the lesser of: (i) the eBay listing purchase price and (ii) the amount necessary to clear the undisclosed lien, up to $100,000.
  • If you pay a refundable deposit, but do not complete the purchase and the seller doesn't refund your deposit, you will receive your deposit paid, up to $100,000.
  • If you suffer a loss from undisclosed damage to a qualifying component of a vehicle you purchased, you will receive the cost of repairs determined by the lower of all replacement/repair estimates from two approved services facilities.
  • If you suffer a loss based on a year, make, model or odometer misrepresentation (above 5,000 miles or 8,046km in vehicles less than 20 years old), the devaluation amount of the vehicle will be determined by the difference between the purchase price and the NADA clean retail value (see nadaguides.com).
  • In cases of extensive devaluation, or where part replacement costs are a significant percentage of the purchase price, the VPP Administrator may exercise their option to reimburse the purchase price (not exceeding $100,000), and take possession of the vehicle. If you refuse this offer, then the VPP Administrator may offer you a cash settlement of a discounted percentage of the purchase price.
  • Incidental fees or expenses that the buyer and seller negotiate outside of eBay are not covered by VPP.
  • VPP protection is secondary to any other avenue of recovery. As such, any recoveries reimbursed or credited to you by any third party will be deducted from the reimbursement amount.
  • If the seller pays and/or offers you a settlement equal to, or better than, the amount you are eligible to receive under VPP, you will not be eligible to receive any payments under VPP.

Amendments and Disclaimers

VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence (i.e. pre-purchase research and inspection). We encourage you to perform appropriate research and exercise proper care and judgment in the purchase of any vehicle.



The terms and conditions of the VPP program at the time that you purchased your vehicle will apply.